Weekend suspensions

[MrNick]

Very drôle.

Wonderful thing the Ignore List.

Nick

[Cafa]

Unless you can make a contribution or discuss the arguments stated in this thread, you're very welcome to ignore its existance.

[Wendy]

Hi there,

Just to clarify some things here, our billing tickets are checked on a regular basis (checks for emergency issues are done on weekends).

All that needs to be done to avoid these situations is to contact us in advance of a suspension occurring. We can, and often do, try to work with people as much as possible in these situations. The options are all laid out in the overdue invoice notices that our system sends out.

Our full Overdue Invoice Procedure article can be found here: https://my.rochen.com/index.php?fuse...e&articleId=20

Also, we've been working on some improvements to the My Rochen portal which will give customers an automated option to unsuspend once the invoice has been cleared. This should be available to all in the near future.

I'm going to lock this thread now as it seems to be deteriorating. If you have any further questions about this issue, please feel free to open a billing ticket.

Thank you,