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Old 26th January 2014, 02:41 PM   #1
Eyup Ozturk
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Help ! Account suspended ?

Hi. Two days ago I started receiving "could not connect to e-mail" messages, but could not understand why. My primary e-mail address is also hosted by rochen ( eyupozturk a t muhendispc.com) so I could not understand what was going on. Yesterday I tried to access my websites ( muhendispc.com ) using a browser and have been responded with a suspendedpage.cgi page. I tired to access my cpanel however, my login credentials were not accepted too, I tried to reset my password but if any e-mails were sent, it was sent to my primary e-mail - which I can not access too. Looks like my accounts have been suspended.

As my primary e-mail account is also suspended, I have no means to access it or my cpanel to do whatever is necessary to resolve this suspension.

Can someone from support contact me over here and help me to sort things out ?
Thanks.
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Old 26th January 2014, 03:07 PM   #2
Martin
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Hi there,

I'm sorry to hear you're having difficulty accessing your account. I'd recommend you check out https://my.rochen.com/knowledgebase....article&id=122 as this is the process you need to follow to regain access if you no longer have the password.

Please note that the above is in place to protect the security and integrity of your account with Rochen. Thank you.
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Old 26th January 2014, 03:19 PM   #3
Martin
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I'd also recommend copying the email to myself using martin@rochen.com as our Sales department may not be able to action this until tomorrow.
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