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Old 20th November 2012, 08:46 PM   #1
noc
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Trying to contact Rochen hosting

Hi,

I have been attempting to contact your company regarding the SOA for cmaafoundation.org that your company hosts. We have been desperately trying to contact you for two weeks because their website is down. We believe that your company currently has SOA for this website and we need to have you update your records. Please contact us asap.

Sincerely,

NOC
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Old 21st November 2012, 02:17 PM   #2
noc
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Here is a copy of an email I sent your network operations center on 11/6/12 ...
Sent: Tuesday, November 06, 2012 1:59 PM
To: rochennoc@rochen.com
Subject: SOA for cmaafoundation.org

Good afternoon,

We are the managed service provider for Construction Management Association of America and we have been attempting to contacting your company regarding the SOA for their website, www.cmaafoundation.org. Records indicate that you recently obtained SOA for this client and we need to discuss updating your DNS records so that this website is visible once more. Please respond to this email or call me at my office number listed below.

Thank you,

Network Operations Center
mindSHIFT Technologies Inc.
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Old 21st November 2012, 02:24 PM   #3
noc
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Security CheckTo continue, please type the words you see in the image below.

cmaafoundation.org is available.



cmaafoundation.org Registry Whois Updated 1 second ago - Refresh

Domain ID:d71503412-LROR
Domain Name:CMAAFOUNDATION.ORG
Created On:29-May-2001 17:20:26 UTC
Last Updated On:16-Nov-2012 18:41:22 UTC
Expiration Date:29-May-2015 17:20:26 UTC
Sponsoring Registrar:GoDaddy.com, LLC (R91-LROR)
Status:CLIENT DELETE PROHIBITED
Status:CLIENT RENEW PROHIBITED
Status:CLIENT TRANSFER PROHIBITED
Status:CLIENT UPDATE PROHIBITED
Status:RENEWPERIOD
Registrant ID:CR30977242
Registrant Name:Registration Private
Registrant Organization:domains By Proxy, LLC
Registrant Street1:domainsByProxy.com
Registrant Street2:14747 N Northsight Blvd Suite 111, PMB 309
Registrant Street3:
Registrant City:Scottsdale
Registrant State/Province:Arizona
Registrant Postal Code:85260
Registrant Country:US
Registrant Phone:+1.4806242599
Registrant Phone Ext.:
Registrant FAX:+1.4806242598
Registrant FAX Ext.:
Registrant Email:@domainsbyproxy.com
Admin Id:CR30977244
Admin Name:Registration Private
Admin Organization:domains By Proxy, LLC
Admin Street1:domainsByProxy.com
Admin Street2:14747 N Northsight Blvd Suite 111, PMB 309
Admin Street3:
Admin City:Scottsdale
Admin State/Province:Arizona
Admin Postal Code:85260
Admin Country:US
Admin Phone:+1.4806242599
Admin Phone Ext.:
Admin FAX:+1.4806242598
Admin FAX Ext.:
Admin Email:@domainsbyproxy.com
Tech Id:CR30977243
Tech Name:Registration Private
Tech Organization:domains By Proxy, LLC
Tech Street1:domainsByProxy.com
Tech Street2:14747 N Northsight Blvd Suite 111, PMB 309
Tech Street3:
Tech City:Scottsdale
Tech State/Province:Arizona
Tech Postal Code:85260
Tech Country:US
Tech Phone:+1.4806242599
Tech Phone Ext.:
Tech FAX:+1.4806242598
Tech FAX Ext.:
Tech Email:@domainsbyproxy.com
Name Server:NS81.ROCHENHOST.COM
Name Server:NS82.ROCHENHOST.COM
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned

Last edited by noc; 21st November 2012 at 02:29 PM.
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Old 21st November 2012, 04:03 PM   #4
MikeS
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The DNS error would suggest that the site is no longer hosted at Rochen!

Nameservers for www.cmaafoundation.org:
ns81.rochenhost.com returned (NORECORDS)
ns82.rochenhost.com returned (NORECORDS)

Perhaps the account has been closed by the previous "owner"? You may be able to get a response from: sales@rochen.com
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Old 21st November 2012, 04:16 PM   #5
noc
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MikeS,

Thanks for the reply. I will do some more research. Their current hosting copany no longer has access to their webiste and getting to bottom of this issue has been a pain. Can you please explain how you came to the conclusion that DNS "The DNS error would suggest that the site is no longer hosted at Rochen!"

I am going to reach out to sales, thank you for this suggestion and for taking my post seriously.
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Old 21st November 2012, 04:32 PM   #6
MikeS
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You don't make total sense "their current hosting company", if the site was hosted at Rochen, then it would be Rochen that is the host!

You are aware that domain registration is NOT a service provided by Rochen?

My comment comes from the nameserver trace/test I get which states NO RECORD for that domain name exists on those nameservers - hence my suggestion that perhaps the site WAS hosted by Rochen in the past but the account may have lapsed, or been closed, who knows, but clearly there is no entry in the Rochen nameservers for that domain, as reported by: http://goo.gl/wKI3S

As I said, contact Rochen through the sales email and just ask if it is hosted as surely that would clear it up
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Old 21st November 2012, 06:09 PM   #7
Wendy
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Hi noc,

Thank you for your post. In order for us to look in to this for you, we may need more information. I will send a response to the email you sent us at sales@rochen.com shortly.

Mike, thanks for your help here!
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Old 26th November 2012, 03:15 PM   #8
noc
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Wendy please close this thread. I appreciate everyones help.
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