Rochen Host Customer Forums  
Old 23rd December 2011, 09:00 PM   #1
bcot
Rochen Community Member
 
Join Date: Jul 2011
Posts: 13
Glad I'm with Rochen

Since I moved some sites to Rochen I have had an improvement in the performance of the sites and have enjoyed greater flexibility in working with them.

Although initially I was concerned about not being able to talk directly to staff I have found the ticket support system fantastic.

Often I have found the answer to issues I have in the knowledgebase or forums; but sometimes you require more immediate assistance. e.g. a new site I had launched disappeared as I had accidentally deleted the joomla database (i know, how?) At about 10.38 I opened a support ticket requesting assistance, by 11.37 the database was restored and back up and working. Thats what I call service.. !

It is rare I use the ticket system I did a couple of times when I started using Rochen with some handholding queries and the staff were great then.

I'm glad to recommend Rochen and their staff.
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