Hayden2
Rochen Community Member
I have been on many web servers making small sites since 1996. I can't tell you how many times I have moved sites from one server to another. Finally I had moved all my 75 domain names and 13 web hosting accounts into GoDaddy.com using their reseller program, for the past 4 years, at WildwestDomains.com.
Fast forward to 3 years ago, I designed and built my largest Joomla site http://IPYOA.com now with 1,000 members and growing fast. This was also on GoDaddy. As it grew, it started to slow down and I needed a better server.
ENTER ROCHEN.com. I had looked into this service before, about 1 yr ago, but did not want to move my sites again. Now, with a rapidly growing site and it slowing down, I decided to move into Rochen. Last wed, 4/27/11 I ordered my account.
Being new to a new server is frustrating and like most newbies I am frustrated...so what do I do?.....I start hitting the support tickets.
I thought this would be just like all other hosts, post a question, wait for days, get a poor response.....NOT SO ON ROCHEN. Here I find they have tech support people who respond within minutes with the solution!!! Their help ticket system actually has a timer on it showing how long you waited for the tech! WHAT? Yes, they time how long till you get a reply!!!! UNREAL...I never had to wait more than a few minutes, heck I could not keep up, I kept asking questions and they kept helping, even though my questions had to be frustrating to them, they just kept at it until it was solved. THIS IS UNHEARD OF. THESE PEOPLE ARE FANTASTIC! ADAM, BRAD, BEN, all jumped in and helped me.
By Day #2 on Rochen I was going down the custom nameserver issue and having trouble so back to the tickets I go. They had to think....oh no...here we go again. So I start asking for nameserver help, well to make a very long story short....USER ERROR...I messed up. If I would have ONLY FOLLOWED their EXACT support video, it would have been SOOOOO EASY! But no, I was in too much of hurry and I could not figure it out. NOTE: Their support video WAS EXACTLY RIGHT ON, EXACTLY LIKE GODADDY NEEDED. DUH...
Now, Day 4 or 5, I have moved in 6 web sites from GoDaddy and THEY FLY. These servers are so fast, they allow me to FTP into them at least 2 times faster than GoDaddy. It is so noticeable how fast these servers are. Sometimes FTP happens so fast you miss it. UNREAL.
My sites are now fast, they run really well, and I could not be more pleased.
Rochen is without a doubt the best web server company I have ever used since 1996!
Thank you so much for your quality of work and support and network speeds.
Hayden
http://ManageYourOwnSite.com
http://IPYOA.com
Fast forward to 3 years ago, I designed and built my largest Joomla site http://IPYOA.com now with 1,000 members and growing fast. This was also on GoDaddy. As it grew, it started to slow down and I needed a better server.
ENTER ROCHEN.com. I had looked into this service before, about 1 yr ago, but did not want to move my sites again. Now, with a rapidly growing site and it slowing down, I decided to move into Rochen. Last wed, 4/27/11 I ordered my account.
Being new to a new server is frustrating and like most newbies I am frustrated...so what do I do?.....I start hitting the support tickets.
I thought this would be just like all other hosts, post a question, wait for days, get a poor response.....NOT SO ON ROCHEN. Here I find they have tech support people who respond within minutes with the solution!!! Their help ticket system actually has a timer on it showing how long you waited for the tech! WHAT? Yes, they time how long till you get a reply!!!! UNREAL...I never had to wait more than a few minutes, heck I could not keep up, I kept asking questions and they kept helping, even though my questions had to be frustrating to them, they just kept at it until it was solved. THIS IS UNHEARD OF. THESE PEOPLE ARE FANTASTIC! ADAM, BRAD, BEN, all jumped in and helped me.
By Day #2 on Rochen I was going down the custom nameserver issue and having trouble so back to the tickets I go. They had to think....oh no...here we go again. So I start asking for nameserver help, well to make a very long story short....USER ERROR...I messed up. If I would have ONLY FOLLOWED their EXACT support video, it would have been SOOOOO EASY! But no, I was in too much of hurry and I could not figure it out. NOTE: Their support video WAS EXACTLY RIGHT ON, EXACTLY LIKE GODADDY NEEDED. DUH...
Now, Day 4 or 5, I have moved in 6 web sites from GoDaddy and THEY FLY. These servers are so fast, they allow me to FTP into them at least 2 times faster than GoDaddy. It is so noticeable how fast these servers are. Sometimes FTP happens so fast you miss it. UNREAL.
My sites are now fast, they run really well, and I could not be more pleased.
Rochen is without a doubt the best web server company I have ever used since 1996!
Thank you so much for your quality of work and support and network speeds.
Hayden
http://ManageYourOwnSite.com
http://IPYOA.com