Site Suspended. Cannot Access Email. Help!

[Dom2066]

I own the domain www.steinerparents.com

For some reason, the site has been suspended.

And for some other reason, the email address associated with this account won't work either (this appears to be a Google Apps problem and I've emailed them about it).

I cannot seem to communicate with you any other way than through this area of the forum. Could you please PM me urgently and tell me why www.steinerparents.com has been suspended? And what can be done to reactivate it?

Thanks.

 

[Wendy]

Hi there,

I know that we have already discussed this through our sales email correspondence today.

However, for others browsing this thread, if you have any support related issues with a current Rochen hosting account, you just need to log in to https://my.rochen.com and open a ticket so that our staff can assist you as quickly as possible.

If you've misplaced your log in details for My Rochen, simply send us an email with the information requested in step #2 of this KB article: https://my.rochen.com/index.php?fuse=knowledgebase&view=KB_viewArticle&articleId=147

Thank you!

 

[Dom2066]

I have to say, Wendy was very quick to sort this out for me. The problem was not caused by Rochen. Google had messed up my email account and so I did not get any notifications. Once I found out, Rochen dealt with my problem promptly.

Extra brownie points, Rochen!

Thanks
Dom