I felt I should be quite forward with my concern, as I want to see if I'm the only person experiencing issues.
This relates to the "seoul" server.
Recently, I've been VERY unhappy with the service at Rochen. I must admit that their response time is excellent, but this is not the only factor that qualifies a successful business.
In the last few months, this server has gone down twice... I believe it has gone down a total of 2-3 times since I have been a customer...
I can NOT have my clients websites and all our E-Mails, including our own, constantly suffering as a result of server glitches. We do maintain our own servers external from Rochen and have not had a single issue thus far.
By the way, one of those servers that has been running efficiently is with GoDaddy, a company that receives no end of trouble when it comes to complaints.
Also, some of our DNS zone files have had IP addresses resetting for NO reason at all (this has happened twice to date).
It's not very nice when you have to call your clients and explain to them that your hosting IP addresses suddenly reset for no apparent reason, thus disallowing them to view their mail and sites.
Also, cPanel was upgraded without any E-Mail communication,.. not that this is a bad thing, I support keeping software up to date, to patch security issues and what not... but it would be nice to know via E-Mail if youo are to be affected, rather than just surprise everybody unexpectedly.
I have not said a word up until this point. Right now, I can't access ANY of my websites, my E-Mail, my client sites, etc. They are ALL down. I have had 5 clients call me up already.
I can accept that a server can have issues... but a server is not meant to have frequent issues... but recently, 4 issues back to back, I felt I should raise this as a concern.
This is not a slam against the customer service response time... I agree that response time is generally very fast.
But actual service and performance of servers? This is a different story.
Any thoughts and opinions are welcome.
This relates to the "seoul" server.
Recently, I've been VERY unhappy with the service at Rochen. I must admit that their response time is excellent, but this is not the only factor that qualifies a successful business.
In the last few months, this server has gone down twice... I believe it has gone down a total of 2-3 times since I have been a customer...
I can NOT have my clients websites and all our E-Mails, including our own, constantly suffering as a result of server glitches. We do maintain our own servers external from Rochen and have not had a single issue thus far.
By the way, one of those servers that has been running efficiently is with GoDaddy, a company that receives no end of trouble when it comes to complaints.
Also, some of our DNS zone files have had IP addresses resetting for NO reason at all (this has happened twice to date).
It's not very nice when you have to call your clients and explain to them that your hosting IP addresses suddenly reset for no apparent reason, thus disallowing them to view their mail and sites.
Also, cPanel was upgraded without any E-Mail communication,.. not that this is a bad thing, I support keeping software up to date, to patch security issues and what not... but it would be nice to know via E-Mail if youo are to be affected, rather than just surprise everybody unexpectedly.
I have not said a word up until this point. Right now, I can't access ANY of my websites, my E-Mail, my client sites, etc. They are ALL down. I have had 5 clients call me up already.
I can accept that a server can have issues... but a server is not meant to have frequent issues... but recently, 4 issues back to back, I felt I should raise this as a concern.
This is not a slam against the customer service response time... I agree that response time is generally very fast.
But actual service and performance of servers? This is a different story.
Any thoughts and opinions are welcome.